Have a question? Here are some of the most common things clients ask us. Don’t see your question? Feel free to reach out—we’re happy to help.
At this time, we work with clients exclusively using QuickBooks Online. Focusing on one accounting software platform allows us to focus our expertise, though we have nothing against other accounting software.
We pride ourselves in being very responsive to our client’s important inquiries. We strive to respond within 24 hours AT MOST (except over weekends and holidays).
Due to the flexible nature of our services, many team members work various hours of the day and night. However, we use a standard Monday-Thursday 9:00 am to 4:00 pm CST work schedule to address emails and phone calls.
Nope! No contract is required. However, there are no partial month refunds. A 30-day cancellation notice is required for all ongoing services.
Please contact us! We offer a variety of business services, we can chat about what you need and you will have the opportunity to review additional services in more detail and select those that suit your business needs best.
We work remotely with all of our clients, and can conduct meetings over phone and video calls. We work with US based companies, but remote work and travels are no barrier.
We offer service packages tailored to the size and complexity of your business. Our core services are provided on a monthly basis. We also offer enhanced forward-thinking consulting and advisory services integrated with bookkeeping.
After our consultation meeting, we’ll provide a custom proposal based on your specific requirements. Any catch-up or clean-up work is assessed separately after reviewing your books.
Absolutely! For most of our new clients, we end up doing a bit of clean up. It’s pretty normal to have fallen behind if you’re an owner who has been doing your own books, and even if you’ve hired other help, we’ll often do a bit of sprucing up to ensure your financials are in Martin Management Solutions-level shape.
As part of getting started, we will also customize your chart of accounts and financial reports. We will make recommendations for system upgrades and processes that integrate into our cloud-based approach.
No, we do not teach bookkeeping, though we are always happy to show clients how to create invoices, pull reports, and have a resource database of accounting basics.
